The most recent iteration of ISO 9001:2015 sets out criteria for QMS which can be used by a business to achieve certification.Ĭertification means that a company has met all the requirements outlined in ISO 9001 as it evaluates whether the organizational QMS is appropriate and effective. They are not only an initial step to adapting to quality requirements but also serve as an essential framework for the improvement of QMS effectiveness, which can be defined as the extent to which target objectives are achieved (Psomas & Antony 2015). The ISO 9001 standards are aimed at “prevention of non-conformities, continuous improvement, and customer satisfaction” (Psomas & Antony 2015, p. This process-based QMS allows companies to identify, measure, control, and improve several core business processes which lead to enhanced business performance (International Organization for Standardization n.d.) The QMS is meant to integrate the internal processes of an organization with the intent to modify processes for effective project completion. The standards are built on a specific set of seven quality management principles such as customer focus, leadership, engagement, process approach, improvement, evidence-based decision making, and relationship management (International Organization for Standardization 2015). Effectively ISO 9001 can be adopted by any type of organization, regardless of its size, operational capacity, or industry. ISO developed these standards as tools to address a variety of quality management aspects by guiding organizations who desire to enhance the quality of their products and services to consistently meet customer and regulatory requirements. ISO 9001 is an internationally recognized Quality Management System (QMS) standard by the International Organization for Standardization. Despite some shortcomings, ISO 9001 remains an effective approach for quality management if implemented correctly, focused on inherent improvement in a business rather than superficial certification purposes, and utilized in an appropriate working environment with relevant coordinative strategies and development plans. This article will consider the elements and purpose of ISO 9001, examine common criticisms of the standard, discuss its viability in the context of modern quality management and international business environment, and research the application of this model to enterprises of different sizes. The system which has existed for several decades has faced criticisms despite universally considered as important for implementation.
Its main objective is to enhance quality management in products and services, but many businesses attempt to use it as a marketing tool without committing to change.
The ISO 9001 Quality Management System has become a gold standard of certification to be achieved amongst businesses.
Keywords – Service quality, Performance, ISO 9001 standard, Organization, Company, Model, Quality management, Effectiveness. Originality/value – The paper explores the important framework for the improvement of companies’ functioning and analyses both negative and positive perspectives on the offered model. Research limitations/implications – The paper is limited by the lack of information about the ethical aspects of ISO 9001 standards’ implementation and their impact on final results. Practical implications – Large companies can use the analyzed framework to improve their results and achieve the increased effectiveness of essential processes small enterprises can adopt some principles to develop governing systems. The given standard has a positive impact on organizational processes and product quality. Design/methodology/approach – This qualitative research based on assessing the advantages and disadvantages of applying the ISO 9001 standard includes the experimental method of evaluation with a literature review.įindings – ISO 9001 contributes to increasing productivity in large enterprises and is not very effective in small companies where governing principles do not require many efforts and strategic development.
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